Pkok Privacy Policy – How Your Data Is Protected

Policy Summary – In Plain Language

When you open an account or use our services on pkok, certain information is naturally collected. This Privacy Policy explains what that information is, why it's collected, how long it's retained, and who it is — or isn't — shared with.

We believe privacy is a right, not a privilege. That's why every reason your data is used at pkok is communicated to you transparently. We never sell your data or use it for unauthorized purposes.

What Information Do We Collect?

Pkok collects your information in several ways: some is provided directly by you, some is collected automatically, and some comes through third parties.

Certain data is collected automatically while you use pkok:

• Device Information: Your smartphone model, operating system, and browser version.
• IP Address: Used to identify your internet connection.
• Log Data: When and how long you were logged in, and which pages you visited.
• Activity History: A record of your transactions — bets placed, deposits made, and similar activity.
• Location (with permission): Your approximate location at the province/district level.

In some cases, we receive transaction confirmation details from payment gateways such as bKash and Nagad. This information is used solely to verify transactions.

How is your data being used?

Pkok uses your data only for specific, legitimate purposes. Each purpose is clearly explained below:

• Account Management: To create, manage, and secure your pkok account.
• Identity Verification (KYC): To verify your age and identity, as required by law.
• Payment Processing: To process deposits and withdrawals securely.
• Customer Support: To resolve your issues quickly and effectively.
• Fraud Prevention: To prevent unauthorized access and fraud.
• Service Improvement: To analyze your usage patterns and enhance your pkok experience.
• Legal Obligations: To comply with applicable laws and respond to lawful requests from authorities.
• Personalized Experience: To show you relevant content based on your preferred sports and betting patterns.

When and With Whom Is Your Information Shared?

To be clear — pkok never sells your personal data to third parties. However, your information may be shared in certain limited circumstances:

• Payment Service Providers: Payment gateways such as bKash, Nagad, and Rocket — strictly for processing transactions.
• KYC Services: Authorized identity verification agencies – for verification purposes only.
• Law Enforcement Agencies: We are legally required to disclose data upon a valid order from the Government of Bangladesh or a court of law.
• Fraud Prevention Services: Limited data may be shared with specialist security services to protect your account.

All parties with whom data is shared are contractually bound to comply with pkok's privacy policy. They may only use the data received for the specified purpose and may not store it separately.

Cookies & Tracking Technologies

Pkok uses cookies — small data files stored on your device — to deliver a smoother experience and make the platform more effective.

You can disable optional cookies from your browser settings. Note that disabling essential cookies may affect how pkok functions. On the pkok mobile app, cookie preferences can be managed under Settings.

How Long Is Your Data Retained?

Your data is retained for as long as necessary to provide our services and meet legal obligations. Retention periods for each data type are outlined below:

Once the specified retention period expires, your data is securely deleted or anonymized so that no personal identity can be derived from it.

Your Privacy Rights

As a pkok user, you have several rights regarding your own data. We fully recognize and respect each of these rights:

• Right to Know: You can request to know what information we hold about you at any time.
• Right to Rectification: If any of your information is incorrect, you can request a correction.
• Right to Erasure: You may request deletion of certain data; however, data subject to legal retention obligations may not be removable.
• Right to Object: You can object to your data being used for specific purposes.
• Right to Portability: You can obtain a copy of your personal data for your own records.
• Right to Withdraw Consent: You can opt out of optional data processing at any time.

How Do We Keep Your Data Secure?

Pkok uses industry-leading technology to keep your data secure. Security is an ongoing commitment — we continuously review and improve our systems.

• SSL/TLS Encryption: All communication between your browser and our servers is encrypted.
• Data Encryption: Stored data is protected with industry-standard encryption algorithms.
• Two-Factor Authentication (2FA): An extra layer of security at login.
• Regular Security Audits: Regular penetration testing conducted by third-party security experts.
• Limited Access: Only authorized personnel have access to specific data.
• Data Backup: Regular backups are maintained on secure cloud servers.

Child Protection Policy

Pkok is strictly not intended for anyone under the age of 18. We do not knowingly collect data from or provide services to minors.

Age is verified at registration. If we discover that a minor's data has entered our system for any reason, it will be deleted immediately and the account will be closed.

If you believe a minor is using pkok, please notify us at support@pkok-baji.com. We will take immediate action.

Privacy Policy Updates

Pkok reserves the right to update this Privacy Policy as needed. For significant changes, you will be notified in advance via email or app notification.

Continued use of pkok after any changes takes effect will be considered your acceptance of the updated policy. If you do not agree with the changes, you always have the option to close your account.

For any questions or concerns regarding our Privacy Policy, please reach out to us: